Standard Refund Policy

There are a few important things to keep in mind when returning a product you purchased from the Teakoe Online Store: 
  • You have 14 calendar days to return an item from the date you received it.
  • Only items that have been purchased directly from Teakoe, either through the Teakoe Online Store can be returned to Teakoe.  Teakoe products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • Please ensure that the item you're returning is repackaged with all the components that were included when you received it.
There are some items, however, that are ineligible for return, including:
  • Opened tea boxes*
Contact us directly by emailing info@teakoe.com to arrange a return. 
Thank You!