Shipping & Return Policy
As part of our Teakoe Stress-Free Guarantee, we will do whatever it takes to ensure you have a great experience.
If a product is not to your liking, we will either send replacement product or offer a refund of your product at its sale price (excluding applicable shipping costs).
If product was damaged during transit and alters the quality of the product, we will send replacement product at no additional charge. We ask that you send us a photo via email (firstname.lastname@example.org) of the damaged product so we can submit to the carrier for reimbursement.
If you’d like additional support, we are happy to answer any questions or requests. We’re here to help!
COVID-19 / USPS UPDATE:
We are still processing and fulfilling orders at the same speed and efficiency as you're used to! However, we're hearing reports of delayed shipments once they're in transit.
WHAT YOU NEED TO KNOW
- All orders are fulfilled and leave the Teakoe Headquarters within one business day of your order (unless otherwise notified).
- Orders received weekdays before 12pm MST are typically fulfilled same day.
- Due to circumstances outside of our control, some orders are being delayed while in transit. Orders may be delayed up to 7 business days.
- Our Customer Success Team is here to help should you have any concerns or experience any delays in receiving your package! Please email email@example.com.
Free shipping on all subscription orders within the continental US.
- Subscribe and save orders will be shipped via UPS or USPS Ground. In certain cases, it may require a signature confirmation.
Customers have the option to select UPS 3-day, UPS 2-day or UPS Next Day Air at an additional charge on any order.
Please allow 1-3 business days for handling.
Unfortunately, we do not currently offer international shipping and apologize to all those outside of the US!
Due to varying international customs laws, high customs fees, and postal tracking issues, we currently only ship within the United States.
We hope this changes soon so please check back from time to time!
GENERAL RETURNS POLICY
You may return your unopened products for a full refund of the sale price within 30 days of order. Refunds will be processed within 14 days of the returned product being received by Teakoe. You may request a free return label by reaching out to firstname.lastname@example.org.
If you have any questions or suggestions about our Shipping and Returns Policy, do not hesitate to contact us at 303.658.0935 or at email@example.com.