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FAQ

General Questions

Where can I find Fizzy Tea?

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You can find us primarily throughout the Rocky Mnt. Region and Southern California with in Foodservice and retail outlets.

Store Locator >

What makes Fizzy Tea different?

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We truly brew ingredients in our small batch
brewery where we use traditional methods to extract authentic flavors while preserving the
nutritional benefits and topped off with the
perfect amount of fizz!

What does Certifiably Green mean?

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We proudly adopt sustainable practices to
minimize the use of hazardous materials, improve energy efficiency and water conservation, as well as decrease the use of resources and generation
of waste.

Ingredients

What sweeteners do you use?

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We use all natural sweetener sources
including raw honey, real fruit juice and pure stevia leaf extract Each variety may contain different sources depending on the flavor profile we are looking to achieve.

Does Fizzy Tea contain health benefits?

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Yes! Tea has a rich history of delivering a
variety of health benefits. Combined with
purposeful botanicals, Fizzy Tea offers a
“GOOD FOR” section on each can outlining
the specific benefits for each flavor.

Does Fizzy Tea contain caffeine?

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Tea naturally contains varying amounts of caffeine depending on the varietal. Fizzy Tea ranges from 55mg - 130mg of caffeine per serving with the content noted on the front of each can. As a reference, coffee typically contains 95mg.

Where is the nutritional information?

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We proudly display calorie, sugar and caffeine content on the front panel of each product
accompanied with complete nutrition facts on
the back panel with corresponding ingredients.

Sourcing

Where is your tea from?

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We partner with 3 of the top US specialty
importers to bring certified organic and ethically sourced teas and botanicals from all over the world.

Why aluminum cans?

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Cans provide a stronger seal and block light
exposure to preserve freshness. Additionally, cans are recyclable and lighter in weight, making transit more fuel efficient resulting in a smaller carbon footprint compared to other packaging.

Shipping & Returns

What You Need to Know

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COVID-19 / USPS UPDATE:

We are still processing and fulfilling orders at the same speed and efficiency as you're used to!  However, we're hearing reports of delayed shipments once they're in transit. 

WHAT YOU NEED TO KNOW

- All orders are fulfilled and leave the Teakoe Headquarters within one business day of your order (unless otherwise notified).

- Orders received weekdays before 12pm MST are typically fulfilled same day. 

- Due to circumstances outside of our control, some orders are being delayed while in transit. Orders may be delayed up to 7 business days. 

- Our Customer Success Team is here to help should you have any concerns or experience any delays in receiving your package! Please email orders@teakoe.com.

SHIPPING POLICY

Domestic Orders

Free shipping on all orders over $50 or on all subscribe and save orders within the continental US.

Subscribe and save orders of $49.99 or less will be shipped via UPS or USPS Ground at a flat rate of $5.  In certain cases, it may require a signature confirmation. 

Customers have the option to select UPS 3-day, UPS 2-day or UPS Next Day Air at an additional charge on any order.

Please allow one business day for handling.  

International Orders

Unfortunately, we do not currently offer international shipping and apologize to all those outside of the US! 

Due to varying international customs laws, high customs fees, and postal tracking issues, we currently only ship within the United States. 

We hope this changes soon so please check back from time to time!

 

GENERAL RETURNS POLICY

You may return your unopened products for a full refund of the sale price within 30 days of order.  Refunds will be processed within 14 days of the returned product being received by Teakoe. You may request a free return label by reaching out to orders@teakoe.com.

If you have any questions or suggestions about our Shipping and Returns Policy, do not hesitate to contact us at 303.658.0935 or at orders@teakoe.com.

Customer Service

Our Stress Free Guarantee

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We will do whatever it takes to ensure you have a great experience.

If a product is not to your liking, we will either send replacement product or offer a refund of your product at its sale price (excluding applicable shipping costs).

If product was damaged during transit and alters the quality of the product, we will send replacement product at no additional charge.  We ask that you send us a photo via email (orders@teakoe.com) of the damaged product so we can submit to the carrier for reimbursement.

If you’d like additional support, we are happy to answer any questions or requests.  We’re here to help!

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